Shipping & Return

Shipping Rules and Regulations

 Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping 
 Customers are fully responsible for any additional fees imposed by customs, including any tariffs andduties.
 We are not responsible for the loss and damage during the process of transport of the returned goods.
 FedEx and UPS do not accept P.O. Boxes as shipping address.
 Our products are delivered in boxes and are usually packaged with plastic bubbles inside the parcel to keep the jewelry steady, 
   waterproof and crushproof.
 We do not guarantee that all the requested items are in stock and it will be shipped without any notifications
   unless a comment is left by the customer.
 Credit Card will be charged as soon as an order is placed with us. Therefore, a store credit will be issued for any out of stock 
   items. Store Credits have no expiration date and can be used for any online purchases.
 All packages will be shipped with No Signature Required unless the customer chooses another signature option.
 Please note that any items left idle in the shopping cart for more than two weeks will automatically be removed.

Returns and Exchanges

 All Sales are FINAL.
   There will be NO REFUND, NO EXCHANGES/CREDIT on merchandise that is not defective.
   Only unused defective merchandise may be returned with pre authorization and a copy of the original receipt and 
   invoice. Items may not be returned for any other reason.

 Items that have been displayed, offered for sale, or marked in any way are not returnable.
 All claims must be within 7 days of receipt and store credit will be given only on defective merchandises that are no longer in 
 Returned items will not be accepted if it's not assorted exactly as it has been shipped in its original packaging.
 All items that are handmade items are not returnable.
 There will be 30% restocking fee for any cancellation on processed orders.
 All leggings and stockings are final sale and may not be returned due to hygiene purposes and to protect all customers.

Thank you very much for visiting us!
 GROOVY (BORAJEWEL.COM)  is a leading jewelry and accessories wholesaler  SINCE 1989  that carries top quality Juniors, Man's, Ethnic, Natural stones and Fashion jewelry accessories. Customer satisfaction is our top priority and we look forward to having business with you!!!

 OUR STORE / SHOWROOM LOCATION  870 6th Ave. New York, N.Y.10001 / Mon~Sat / 8am~6pm NY time
 MINIMUM ORDER AMOUNT  $100 (only wholesale) © 2022